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Dynamics 365 CRM (also known as Dynamics 365 Customer Engagement)

Integration Type

Chrome Extension Add-In

Add-in Classification

Standard

Product / License Type

DB

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Microsoft

Application:

Dynamics 365 CRM (also known as Dynamics 365 Customer Engagement)

Market:

General CRM

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Integrator for Broadworks:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features:

Integration with Notes:

Notes / Advisories

Dynamics Unified Interface supported from 2020

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Chromium

Installation Options:

Optional.

Product:

Go Integrator Chrome Extension

References

  1. Watch Integration Video
  2. Microsoft (Manufacturer Website)