Your service provider may be supplying an earlier release and the level of features supported may vary.

FreshDesk (standard) (also known as FreshDesk MINT)

Integration Type

Plus Client Add-In

Add-in Classification

Standard

Product / License Type

Unite

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Freshworks

Application:

FreshDesk (standard) (also known as FreshDesk MINT)

Market:

Help desk

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Integrator for Broadworks:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Pop contact in edit mode:

Automatic call activity logging:

Manual call activity logging:

Additional features:

Integration with Notes:

Add contact:

Live Mode:

Cached Mode:

Related data:

Notes / Advisories

The integration has been updated to Standard – Classification. Until it appears in the standard integration drop-down list, please request an unlock code. The guide is also not yet available via the Help button; please request a guide.

Other Information

Operating System:

Windows

Installation Options:

Optional.

Product:

Go Integrator Cara

References

  1. FreshDesk (standard) (Product Website)